This website reputationbuilder.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

  1. Definitions and Interpretation

    In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

    "Cookie" means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
    "Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
    "personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
    "We/Us/Our" means Reputation Builder Limited, a limited company registered in England under company number 09380720, whose registered address is Jagow House, Joseph Wilson Industrial Estate, Whitstable, Kent CT5 3PS.
  2. How Does Our Site Use Cookies?

    1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
    2. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
      1. Strictly Necessary Cookies
        A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
      2. Analytics Cookies
        It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
      3. Functionality Cookies
        Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
      4. Targeting Cookies
        It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.
      5. Persistent Cookies
        Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
      6. Session Cookies
        Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
    3. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
    4. For more specific details of the Cookies that We use, please refer to the table below.
  3. What Cookies Does Our Site Use?

    1. The following Cookies may be placed on your computer or device:
      Name Purpose Type
      Reputation Builder Allows Us to provide basic services to you as a user. Session
      Reputation Builder Saves a message to let Us know that you have accepted cookies. Persistant
      Intercom Allows Us to provide efficient and contextual customer support. Persistant
      Google Analytics Provides Us aggregated data to better understand how Our Site is used. Persistant
      Facebook Pixel Enables Us to measure, optimise and build audiences for Our advertising campaigns served on Facebook. Session
    2. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
    3. We provide a limited amount of your information to Intercom, Inc. and utilise Intercom to collect data for analytics purposes when you visit Our Site or use Our platform. Intercom analyses your use of Our Site and/or platform and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our platform. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.
  4. Controlling Cookies

    1. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    2. The links below provide instructions on how to control Cookies in all mainstream browsers:
      1. Google Chrome
      2. Microsoft Internet Explorer
      3. Microsoft Edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
      4. Safari (macOS)
      5. Safari (iOS)
      6. Mozilla Firefox
      7. Android (Please refer to your device’s documentation for manufacturers’ own browsers)
  5. Changes to this Cookie Policy

    1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
    2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
  6. Contacting Us

    If you would like to know more about how We use Cookies, please contact Us by email at support@reputationbuilder.uk, by telephone on 0333 300 3440, or by post at Jagow House, Joseph Wilson Industrial Estate, Whitstable, Kent CT5 3PS.